Refund policy

Good Dog Healthy Pet Market – Returns & Refund Policy

Thanks for shopping with us! We want your pets to be happy and healthy, but we also run a tight ship. If something isn't right, here is how we handle returns and refunds for both in-store purchases and local deliveries.

1. The Standard 30-Day Window

You have 30 days from the date of purchase to return an item. To be eligible for a full refund to your original payment method, items must be:

  • Unused, unopened, and in the original packaging.

  • Accompanied by the original receipt or proof of purchase via your Shopify account.

3. Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

  • Raw, frozen, or fresh refrigerated foods/chews. 

  • Open bags of food/treats.

  • Used toys, beds, crates, or apparel (nobody wants another dog's fleas or drool).

  • Clearance, sale, or promotional items.

4. Local Delivery Returns

If you received an item via our local delivery service and need to return it:

  • Bring it to the shop: The fastest and free way to return or exchange an item is to drop by our physical storefront.

  • Delivery Pick-up: If you need us to pick up a return during our next delivery run, a $10.00 return pickup fee will apply, or the return must be swapped during a new delivery order that meets our order minimum. Original delivery fees are non-refundable.

5. Refunds & Processing

Once we receive and inspect your item at the counter, we will process your refund.

  • Approved refunds will hit your original payment method within 3–7 business days, depending on your bank.

  • Returns without a receipt will receive a store credit at the item's lowest recent sale price.

Questions? Shoot us a message through the store or stop by and see us at the counter!